Shipping policy

How does shipping & delivery work?

Orders are dispatched within 3 business days of your order being placed. Once your order has been dispatched, you will receive an email with tracking details so you can follow your delivery.

Standard shipping is $9.99 for orders under $99.99, with free standard shipping available on orders of $99.99 or more. Insured shipping options are also available, providing shipping cover for up to $300 worth of products in the event of eligible delivery issues with Australia Post.

Please note that if you order multiple items in a single order, items may be dispatched separately from different locations depending on stock availability. We do this to help ensure you receive your complete order as quickly as possible.

Delivery timeframes

Delivery timeframes vary depending on your location and the shipping method selected at checkout.

The delivery timeframes below begin after your order has been dispatched and handed over to Australia Post. They are separate from Bismaroo's order processing and dispatch timeframe of up to 3 business days.

Express Insured Shipping: 1–4 business days after handover to Australia Post

Standard Insured Shipping: 2–8 business days after handover to Australia Post

For free standard shipping, the estimated delivery dates applicable to your order are displayed at checkout based on your delivery address.

Delivery timeframes are estimates and may occasionally be affected by Australia Post network delays or other circumstances outside our reasonable control.

We primarily use Australia Post for deliveries within Australia.

For pre-order items, the estimated dispatch date shown on the relevant product page applies instead of our standard dispatch timeframe. The applicable delivery timeframe begins once the order has been dispatched and handed over to Australia Post.